Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available for major metropolitan areas with a 1-3 business day delivery window.
What is your return policy for apparel and gear?
We offer a 30-day return policy for unused and unwashed items in their original packaging. Please ensure all tags are attached to receive a full refund.
Are YETI products covered by a warranty?
Yes, our products come with a limited warranty ranging from 3 to 5 years depending on the specific item, covering manufacturing defects in materials and workmanship.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
How do I ensure I am buying authentic YETI products?
To guarantee authenticity, always purchase directly from our official Australian website or through authorized retail partners listed in our store locator.